Refunds and Returns
Victor O’Neill Studios strives for total customer satisfaction. We want all customers to be happy and proud of their student’s portraits.
- Any problems with your order should be reported within 30 days of receipt.
- All Senior Portrait orders are considered custom orders.
- Senior Portrait Orders are placed at the discretion of the customer with regard to image selection, print sizes, and crop.
- Please contact us with questions regarding special requests or specific retouching before placing your order
For Online Sales and Promotions
- Promotions are only valid during the time frame advertised.
- Promotions and/or discounts are only applicable to the advertised products
*VOS will make certain adjustments to images such as color correction and facial retouching to ensure the highest quality prints. VOS does not make adjustments to the crop of images.
Underclass and Sports
- Any problems with an order need to be reported within 30 days of receipt of the order
- Please report any issues to Victor O’Neill Studios directly for the most expedited response and correction.
- For Underclass Only: If you are unhappy with the photo taken and have purchased a package, please return the entire package to the photographer on makeup day in exchange for a new sitting and reprinted package.
- Please note, due to the brief length of each sports season, we do not offer retakes for sports photos.
- If you are still unhappy with your photos, or are unable to have the image retaken, you are welcome to return the package to our office for a full refund.
- Victor O’Neill Photographic services and prints contracted by your school for dances or otherwise are not eligible for a refund
- Pre-Paid Dance prints (such as “2-4×6 and Digital Image” package) can be eligible for a 50% refund for the prints only.
- Digital Images, in any capacity, are not eligible for a refund.
- Graduation Ceremony images are photographed as candid events. There is no pre-payment required for these events, and any orders placed are at the discretion of the customer, with regard to image, print size, and cropping.
Digital Images and CD Products
Any Digital Images purchased from downloads, CDs, or otherwise are not eligible for refunds. All sales are final.
- Credits or refunds will be credited back to the original form of payment within 7-10 business days of the request.
- Please submit refund requests to firstname.lastname@example.org